Privacy Policy

Effective Date: April 1, 2026

United Uptime Services ("United Uptime Services," "we," "our," or "us") values your trust. Protecting your privacy and keeping your information secure is part of how we keep our promise to put people first and keep communities running.

This Privacy Policy describes how we collect, use, share, and protect your personal information when you visit our website, use our services, or communicate with us. By using our website or services, you agree to the practices described in this policy.

Information We Collect

Information You Provide

We may collect personal information that you choose to provide when you:

  • Fill out a form on our website
  • Request service or a quote
  • Subscribe to updates, newsletters, or text message alerts
  • Provide your phone number and opt in to receive SMS/text messages
  • Apply for a career opportunity
  • Contact us by phone, email, or through our website

This may include your name, email address, phone number (including mobile), mailing address, company name, site location details, and any other information you choose to share.

Information Collected Automatically

We may also collect non-personal information automatically through cookies, analytics tools, and similar technologies. This includes data such as browser type, device type, operating system, IP address, pages visited, referring URLs, and time spent on our site.

How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our services
  • Respond to inquiries and service requests
  • Send service-related communications, including appointment confirmations, service updates, and documentation notifications
  • Send SMS/text messages you have opted in to receive
  • Communicate updates, offers, and industry insights (with your consent)
  • Support recruiting and employment processes
  • Ensure security, compliance, and website functionality
  • Comply with legal obligations

We do not sell your personal information.

SMS/Text Messaging

When you provide your mobile phone number and opt in to receive text messages from United Uptime Services, you consent to receive service-related, informational, or promotional SMS/text messages from us. You may opt in by submitting a form on our website, responding to a text message prompt, or providing verbal or written consent.

Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

No Sharing of Mobile Opt-In Data. Text messaging originator opt-in data and consent will not be shared with any third parties. Your mobile opt-in status, phone number, and any information collected in connection with our SMS/text messaging program will not be shared with, sold to, or disclosed to any third parties or affiliates for any purpose. This is a blanket restriction that applies regardless of the type of third party or the reason for the request.

The sole exception is that we may share mobile information with the messaging platform provider that delivers text messages on our behalf (for example, our SMS delivery vendor). This sharing is limited strictly to what is required to transmit your messages. These providers are contractually prohibited from using your information for any other purpose, and they may not share your information further.

Opt-In Data Excluded from All Other Sharing. Any other data-sharing practices described elsewhere in this Privacy Policy (such as sharing with service providers, during business transfers, or as required by law) expressly exclude SMS/text messaging opt-in data, phone numbers collected for SMS purposes, and consent records. Those categories of information are governed solely by this section.

To opt out of receiving text messages at any time, reply STOP to any message. You will receive a one-time confirmation message after opting out and will not receive further SMS messages from us unless you re-subscribe.

For help, reply HELP to any message, or contact us at marketing@uniteduptime.com.

Opting out of text messages will not affect any other communications you receive from us by email or other channels.

How We Share Information

We may share your information in the following limited circumstances:

Service Providers. We share information with trusted service providers who help us operate our business and deliver services, such as IT systems, analytics platforms, messaging platforms, and recruiting systems. These providers are contractually obligated to protect your data and may only use it to provide services on our behalf.

Legal Requirements. We may disclose information if required by law, regulation, subpoena, court order, or to protect the rights, safety, or property of United Uptime Services, our customers, or the public.

Business Transfers. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

SMS Data Exclusion. The sharing circumstances described above (Service Providers, Legal Requirements, and Business Transfers) do not apply to SMS/text messaging opt-in data, phone numbers collected for SMS communications, or SMS consent records. That information is governed exclusively by the SMS/Text Messaging section of this policy and will not be shared with any third parties except the messaging platform provider used to deliver text messages, as described in that section.

We do not sell your personal information to third parties. We do not share mobile opt-in consent, phone numbers collected for SMS communications, or any SMS-related data with third parties or affiliates for their own marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website, analyze usage patterns, and support site functionality. These may include:

  • Essential cookies that are necessary for the website to function properly
  • Analytics cookies that help us understand how visitors use our site
  • Preference cookies that remember your settings and choices

Most web browsers allow you to manage cookie preferences through browser settings. You may disable cookies, but doing so may affect certain features or functionality of our website.

We do not use cookies to collect mobile opt-in data or SMS-related information.

Your Choices

Email Communications. You can opt out of marketing emails at any time by clicking "unsubscribe" in our emails. This will not affect service-related communications necessary to fulfill our obligations to you.

SMS/Text Messages. You can opt out at any time by replying STOP to any text message. See the SMS/Text Messaging section above for full details.

Cookies. You may adjust your cookie preferences through your browser settings.

Access and Correction. If you would like to access, update, or request deletion of your personal information, please contact us using the information provided below.

Data Security

We use administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, and destruction. These include encryption, access controls, secure data storage, and employee training.

While no system is completely secure, we are committed to keeping your data safe. If we become aware of a security breach that may affect your personal information, we will notify you in accordance with applicable law.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-in records are retained in accordance with applicable carrier and regulatory requirements. Upon opt-out, we will cease sending SMS messages and will retain only the minimum records needed to honor your opt-out request and comply with applicable regulations.

Links to Other Sites

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or security of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

State-Specific Privacy Rights

Depending on where you reside, you may have additional privacy rights under state law (such as the California Consumer Privacy Act, the Texas Data Privacy and Security Act, or similar legislation). These may include the right to know what personal information we collect and how it is used, the right to request deletion of your personal information, the right to opt out of the sale or sharing of your personal information, and the right to non-discrimination for exercising your privacy rights.

To submit a request related to your state privacy rights, please contact us using the information provided below. We will respond within the timeframe required by applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the latest revision. If we make material changes, we will provide notice on our website. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, how your information is handled, or wish to exercise any of your privacy rights, please contact us at:

United Uptime Services 8559 East North Belt Humble, TX 77396 Email: marketing@uniteduptime.com